FAQ
The item I wanted is sold out...
Our collections are all limited editions! When a size sells out, we don't restock it, but we're already working on future collections for the coming months!
I haven't received my confirmation email!
Some of our emails may unfortunately end up in your spam or even your trash folder!
Check your spam and if you still can't find your confirmation, contact us.
Where is my order?
You can track your order and delivery right here ! Simply enter your order number from the email you received and your postal code.
Can I return the items?
Yes, all our items can be returned within 30 days and will be refunded or exchanged. As long as they are returned unworn, with their tags intact, and in the original packaging!
Returns are very easy; there are no labels to print. Simply submit your return request here and follow the instructions.
How do the exchanges take place?
As soon as your return package is dropped off at a collection point, your refund is on its way! You can now reorder the items you want.
I don't live in France, can I order?
Yes, no problem. Shipping costs will be calculated and displayed at the time of ordering. If no shipping options are available, contact us so we can set up shipping for your country.
Additional fees may apply for returns. Outside of Europe, it will cost between €10 and €15 to return your package.
How long will it take to receive my delivery?
The delivery time will be indicated when ordering and will depend on the type of delivery you have selected (priority, economy, relay, etc.). In general, the package will take between 3 and 7 days to arrive!
Can I change my order?
Once the order has been validated, it is not possible to modify it. In case of error, you will have to reorder and return the incorrect one or wait to receive it and be able to exchange the products.
I haven't received my package, what should I do?
Send us a message using our contact form! It's just below on this page. We'll investigate to find out what happened and do everything we can to resolve the issue.
How long will it take to get my money back?
It will take between 10 and 15 days from the time the return package is dropped off at the relay point.